Refund policy
Return & Refund Policy
Luna Glow Lab
Last Updated: October 28, 2026
At Luna Glow Lab, customer satisfaction is important to us. We strive to provide quality beauty and skincare products and a transparent shopping experience. If your purchase does not meet your expectations, please review the following policy to understand your options for returns, exchanges, and refunds.
1. Return Eligibility
We accept eligible returns requested within 30 calendar days of the delivery date.
To qualify for a return:
The product must be unused, unopened, and in its original condition.
All original packaging, seals, labels, and accessories must remain intact.
Proof of purchase, such as an order number or purchase confirmation, must be provided.
A return request must be submitted within 30 days after delivery.
Items that do not meet these conditions may not qualify for a standard return.
2. How to Request a Return
To initiate a return, please contact our customer support team at support@lunablushlab.com.
Include the following information:
Your full name
Your order number
The item you wish to return
The reason for your return
Photographs, if the product arrived damaged, defective, or incorrect
Our team will review your request and provide instructions within 2 business days.
Please do not send merchandise back before receiving return authorization.
Return Contact Address:
Luna Glow Lab
14204 Stone Bluff Ln
Rosharon, TX 77583
United States
Please contact our support team before shipping any return to confirm the appropriate return destination and instructions.
3. Non-Returnable Items
For hygiene, safety, and product integrity, certain items cannot be returned under our standard change-of-mind policy.
These include:
Opened or used skincare and cosmetic products
Products with broken or removed hygiene seals
Personal care items that cannot safely be resold
Gift cards
Items marked as final sale at the time of purchase
These exclusions do not limit any remedies available for defective, damaged, incorrectly supplied, or otherwise nonconforming products under applicable law.
4. Damaged, Defective, or Incorrect Products
We carefully prepare orders before shipment. However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 7 days of delivery.
Email support@lunablushlab.com with your order number, a description of the problem, and photographs where available.
After reviewing your claim, we will arrange an appropriate resolution, which may include:
A replacement product at no additional cost
An exchange for the correct item
A full or partial refund, as appropriate
For confirmed errors attributable to Luna Glow Lab, we will cover reasonable return shipping costs if the item must be returned.
The suggested 7-day reporting period does not eliminate applicable legal rights or remedies for issues discovered later.
5. Return Shipping Costs
For standard returns due to a change of mind or personal preference, customers are responsible for purchasing and paying for return shipping.
If a return results from our error, including an incorrect, defective, or damaged item, Luna Glow Lab will cover the reasonable cost of authorized return shipping.
We recommend using a trackable shipping service and retaining your shipping receipt until your return is completed.
Luna Glow Lab is not responsible for return packages lost during transit when customers arrange their own shipping, except where applicable law requires otherwise.
No restocking fee is charged for approved returns.
6. Refund Processing
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund within 5 business days.
If approved:
The refund will be issued to the original payment method.
We will initiate the refund within 5 business days after approval.
Your bank or payment provider may require an additional 5–10 business days to reflect the credit.
The refund will include the eligible returned product price and applicable taxes. Original shipping charges are generally non-refundable for standard change-of-mind returns.
If a refund is required because of our error or under applicable law, any shipping charges legally required to be refunded will also be included.
Refund processing times may vary depending on the payment provider.
7. Exchanges
We accept exchange requests for eligible unused and unopened products within 30 days of delivery.
Exchanges are subject to product availability and the return eligibility conditions described above.
If you wish to exchange an item, please contact support@lunablushlab.com before returning it.
If your preferred replacement is unavailable, we may offer a refund or another mutually agreed resolution.
Customers are responsible for shipping costs associated with preference-based exchanges. Exchanges required because of our error will be handled without additional shipping charges.
8. Order Cancellations
If you need to cancel an order, please contact us promptly at support@lunablushlab.com.
We will attempt to accommodate cancellation requests before the order has been processed for shipment.
Once an order has shipped, cancellation may no longer be possible. Eligible products may instead be returned under this policy after delivery.
For successfully canceled prepaid orders, refunds will be issued to the original payment method. Any applicable statutory cancellation or refund rights remain unaffected.
9. Late or Missing Refunds
If your refund has not appeared after the stated processing period:
Review your bank or payment account.
Contact your credit card issuer or payment provider, as posting times may vary.
If the refund remains missing, contact us at support@lunablushlab.com.
Our support team will help investigate the transaction and provide available refund status information.
10. Consumer Rights
This policy is intended to operate consistently with applicable United States federal and state consumer protection laws, including relevant Texas law.
Nothing in this policy is intended to exclude or restrict rights or remedies that cannot lawfully be waived, including applicable rights relating to defective products, misrepresentation, or orders that are not fulfilled as required by law.
Where mandatory legal requirements conflict with this policy, applicable law will prevail.
11. Contact Information
For questions about returns, exchanges, refunds, or order concerns, please contact:
Luna Glow Lab
Address:
14204 Stone Bluff Ln
Rosharon, TX 77583
United States
Email: support@lunablushlab.com
Phone: +1 (713) 855-3768
Our customer support team is available to assist with eligible return and refund requests.
Thank you for shopping with Luna Glow Lab. We appreciate your trust and look forward to providing a reliable and enjoyable shopping experience.