Terms of service

Luna Glow Lab

Last Updated: October 28, 2026

1. OVERVIEW

Welcome to Luna Glow Lab. These Terms of Service ("Terms") govern your access to and use of our website, products, and related services.

Throughout these Terms, the words "we," "us," and "our" refer to Luna Glow Lab. The words "you" and "your" refer to customers, visitors, and other individuals who access or use our website.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and any additional policies referenced herein.

If you do not agree with these Terms, please discontinue using our website and services.

Nothing in these Terms is intended to waive or restrict any consumer rights that cannot legally be waived under applicable law.

2. ELIGIBILITY AND ACCEPTABLE USE

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the consent and supervision of a parent or legal guardian where permitted by law.

You agree to use our website only for lawful purposes.

You must not:

Use our website to engage in fraudulent, deceptive, or unlawful activities.

Submit false or misleading personal or payment information.

Attempt to gain unauthorized access to our website, accounts, or systems.

Upload or transmit malicious software, viruses, or harmful code.

Interfere with the security, functionality, or operation of our services.

Infringe upon the intellectual property or other legal rights of third parties.

We reserve the right to restrict access to our services when reasonably necessary to address security risks, suspected fraud, or violations of these Terms, subject to applicable law.

3. PRODUCT INFORMATION AND AVAILABILITY

Luna Glow Lab strives to provide accurate product descriptions, images, pricing, and availability information.

However, product appearance may vary slightly from photographs due to lighting, display settings, packaging updates, or manufacturing variations.

We do not guarantee that all product descriptions, images, or other website content will be completely free from errors.

Product availability may change without prior notice.

We reserve the right to:

Update product descriptions and specifications.

Modify or discontinue products.

Limit quantities available for purchase.

Correct inaccurate product information.

Remove products that are unavailable or no longer offered.

Any changes affecting an accepted order will be handled in accordance with applicable consumer protection laws and our relevant store policies.

4. PRICING AND PAYMENT

All prices displayed on our website are expressed in United States Dollars (USD), unless otherwise indicated.

Product prices may change without prior notice. However, changes will not retroactively affect orders already accepted, except where permitted by applicable law and agreed upon by the customer.

Applicable sales taxes, shipping fees, and other charges will be disclosed during checkout before the order is submitted.

Customers are responsible for providing accurate billing and payment information.

By submitting an order, you authorize the applicable payment processor to charge your selected payment method for the total amount displayed at checkout.

Payment processing may be handled by Shopify or authorized third-party payment providers.

We reserve the right to reject or cancel transactions involving suspected fraud, unauthorized payment activity, or material errors, subject to applicable law.

If an order is canceled after payment has been collected, we will issue any refund legally required for the canceled portion of the order.

5. ORDER ACCEPTANCE AND CANCELLATION

Submitting an order does not automatically guarantee acceptance.

An automated order confirmation acknowledges that we have received your order request.

An order is considered accepted when we confirm acceptance or begin fulfilling the order, unless otherwise required by applicable law.

We may decline or cancel orders for legitimate reasons, including:

Product unavailability.

Inaccurate billing or shipping information.

Suspected fraudulent transactions.

Payment authorization failures.

Material pricing or listing errors.

Other circumstances permitted by applicable law.

If an accepted order cannot be fulfilled, we will notify the customer and provide an appropriate refund or other legally required remedy.

Customers who wish to request an order cancellation should contact us as soon as possible at support@lunablushlab.com.

Cancellation requests cannot always be accommodated after an order has entered processing or shipment. Any applicable statutory cancellation rights remain unaffected.

6. SHIPPING AND DELIVERY

Luna Glow Lab provides shipping options and delivery information through its website and Shipping Policy.

Our standard shipping rates are:

Standard Shipping for orders from $0.00 to $69.99: $8.00.

Standard Shipping for orders of $70.00 or more: FREE.

Express Shipping: $15.00.

Any applicable shipping charges will be displayed during checkout.

Shipping and delivery estimates are provided for informational purposes and may be affected by carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.

We will fulfill orders within the timeframe represented to customers or, when no timeframe is stated, within the period required by applicable law.

If we cannot ship an order within the applicable timeframe, we will provide any required delay notice and cancellation or refund options in accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Customers are responsible for providing accurate and complete shipping information.

Please refer to our Shipping Policy for additional information regarding fulfillment, shipping options, and delivery procedures.

7. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Return & Refund Policy and applicable consumer protection laws.

Customers should review that policy before completing a purchase.

Return eligibility, applicable deadlines, product condition requirements, and return procedures will be described in the Return & Refund Policy.

If you receive an incorrect, damaged, defective, or otherwise nonconforming product, please contact us at support@lunablushlab.com.

Nothing in our Return & Refund Policy or these Terms limits remedies that must be provided under applicable law.

Where a refund is owed, it will be processed in accordance with the applicable policy and legal requirements.

8. PRODUCT USE AND CUSTOMER RESPONSIBILITIES

Customers are responsible for reviewing product descriptions, ingredient information, usage instructions, warnings, and other relevant information before using purchased products.

For skincare, cosmetic, or personal care products, individual results may vary depending on personal characteristics, skin type, product usage, and other factors.

Customers should discontinue use of a product if irritation or an adverse reaction occurs and seek appropriate professional advice when necessary.

Information presented on our website is intended for general product information and is not a substitute for professional medical advice, diagnosis, or treatment.

We do not guarantee specific cosmetic or skincare results unless expressly stated and legally substantiated.

Nothing in this section excludes liability that cannot lawfully be excluded, including liability arising from defective products where applicable.

9. ACCURACY OF ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information when placing orders or using our services.

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and taking reasonable steps to protect your account.

Please notify us promptly if you become aware of unauthorized account activity.

We may request additional information to verify an order or prevent unauthorized transactions, subject to applicable privacy and consumer protection laws.

10. INTELLECTUAL PROPERTY

Unless otherwise indicated, the website content owned by Luna Glow Lab, including original text, graphics, branding, logos, product presentations, and other creative materials, is protected by applicable intellectual property laws.

You may access and use our website content for personal, lawful, and noncommercial purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected materials without prior written authorization, except as permitted by law.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or integrate services provided by external companies, including payment processors, shipping carriers, and Shopify applications.

These services may be governed by their own terms and privacy policies.

We do not control all third-party websites or their independent operations.

To the extent permitted by law, we are not responsible for third-party content or services that are outside our control.

However, this provision does not relieve Luna Glow Lab of responsibilities it may have under applicable law for transactions or services offered to customers.

12. PRIVACY AND PERSONAL INFORMATION

We respect the privacy of our customers and website visitors.

Personal information collected through our website may include contact information, shipping details, billing information, and information necessary to process and fulfill orders.

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information will be handled as described in that policy, subject to applicable privacy laws.

Please review our Privacy Policy for further information about privacy rights and data practices.

13. USER SUBMISSIONS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions, or other content to our website, you confirm that you have the necessary rights to submit such material.

You agree not to submit content that is unlawful, defamatory, deceptive, infringing, or otherwise violates applicable law.

By submitting content for publication, you grant Luna Glow Lab a nonexclusive, royalty-free license to use, display, reproduce, and distribute that content in connection with operating and promoting our business, subject to applicable law and any stated privacy choices.

You retain ownership of your original content.

We may remove submissions that violate these Terms or applicable law.

14. WEBSITE AVAILABILITY AND ERRORS

We make reasonable efforts to maintain the availability and accuracy of our website.

However, temporary interruptions, technical errors, maintenance activities, or system failures may occur.

We reserve the right to correct typographical errors, inaccurate product information, or technical issues.

We do not guarantee uninterrupted or error-free access to our website.

Any correction affecting a customer transaction will be handled in accordance with applicable law.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and online services are provided on an "as available" basis.

We do not make warranties regarding uninterrupted website access, compatibility with every device, or the absence of technical errors.

Product warranties, if any, are provided as expressly stated in the applicable product documentation or as required by law.

Nothing in these Terms disclaims any express warranty we provide, any warranty that cannot legally be excluded, or any statutory rights or remedies available to consumers.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Luna Glow Lab will not be liable for indirect, incidental, special, or consequential damages arising solely from the use or unavailability of our website where such limitations are legally enforceable.

This limitation does not apply to liabilities that cannot be excluded or limited by law.

In particular, nothing in these Terms is intended to exclude liability for fraud, willful misconduct, personal injury, defective products, or violations of mandatory consumer protection laws where such exclusion is prohibited.

Customers retain all rights and remedies available under applicable law.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Luna Glow Lab from reasonable third-party claims, losses, or expenses arising directly from your unlawful use of our website, infringement of third-party rights, or material violation of these Terms.

This obligation applies only to the extent the claim results from your conduct and does not require you to indemnify us for our own negligence, misconduct, or legal violations.

18. TERMINATION OF ACCESS

We may suspend or terminate access to our website or customer accounts where reasonably necessary because of fraud, security concerns, unlawful activity, or material violations of these Terms.

Termination of website access does not automatically cancel accepted orders or eliminate existing payment, refund, or consumer protection obligations.

Any rights or obligations that by their nature should survive termination will remain effective to the extent permitted by law.

19. GOVERNING LAW

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.

Nothing in this section deprives consumers of protections available under applicable federal, state, or local law.

Any disputes arising from these Terms will be handled by a court of competent jurisdiction in accordance with applicable law.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

21. ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated by reference, constitute the agreement governing your use of our website and services.

They supersede prior general website-use understandings concerning the same subject matter, but do not override individual contractual commitments, express product warranties, or mandatory consumer rights.

22. CHANGES TO THESE TERMS

Luna Glow Lab may update these Terms periodically to reflect operational, legal, or service-related changes.

Updated Terms will be published on our website with a revised effective or last-updated date.

Changes will apply prospectively unless otherwise permitted by law and will not retroactively remove rights arising from previously accepted orders.

Your continued use of our website after updated Terms become effective constitutes acceptance of those updates to the extent permitted by applicable law.

23. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below.

Luna Glow Lab

Address: 14204 Stone Bluff Ln, Rosharon, TX 77583

Phone: 7138553768

Email: support@lunablushlab.com

We encourage customers to contact us directly so that we can address questions or concerns promptly and fairly.