Shipping policy
SHIPPING POLICY
Luna Glow Lab
Last Updated: October 28, 2026
At Luna Glow Lab, we are committed to providing a reliable, transparent, and convenient shopping experience. We understand the importance of receiving your purchases safely and on time. This Shipping Policy explains our shipping options, applicable fees, order fulfillment procedures, delivery expectations, and how we handle shipping-related concerns.
By placing an order with Luna Glow Lab, you acknowledge the shipping terms described below.
1. Shipping Destinations
Luna Glow Lab currently provides shipping services to eligible addresses within the United States.
Shipping availability may vary depending on the destination, product restrictions, and carrier service coverage. Any applicable shipping limitations will be communicated during checkout or before an order is fulfilled.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
2. Shipping Methods and Rates
We offer the following shipping options:
Shipping Method
Order Value
Shipping Cost
Standard Shipping
$0.00–$69.99
$8.00
Standard Shipping
$70.00 and above
FREE
Express Shipping
All eligible orders
$15.00
Important Shipping Information:
Free Standard Shipping applies to eligible orders with a merchandise subtotal of $70.00 or more, after discounts and before taxes.
Orders with a merchandise subtotal below $70.00 are subject to an $8.00 Standard Shipping fee.
Express Shipping is available for a flat fee of $15.00, regardless of the eligible order value.
Express Shipping provides an expedited delivery option where supported by our shipping partners.
Shipping charges are displayed during checkout before the customer completes payment.
Any applicable shipping fees are calculated separately from product prices and taxes.
3. Order Processing and Fulfillment
Orders are reviewed and prepared for shipment after successful payment authorization and confirmation.
Order processing includes payment verification, product availability checks, packaging, and preparation for carrier pickup.
Processing times may vary depending on inventory availability, order volume, weekends, public holidays, and operational circumstances.
Once an order has been dispatched, customers may receive a shipping confirmation email containing available tracking information.
Please note that order processing time and carrier transit time are separate stages of the delivery process.
4. Estimated Delivery Times
Delivery estimates depend on the selected shipping method, destination, carrier availability, and current shipping conditions.
Available delivery estimates may be displayed during checkout or communicated in the shipping confirmation.
Standard Shipping and Express Shipping may have different delivery expectations based on carrier services and destination eligibility.
Delivery estimates are not guarantees of arrival on a particular date unless an express delivery commitment has been specifically confirmed.
Unexpected circumstances, including severe weather, transportation disruptions, peak shopping periods, and carrier delays, may affect delivery schedules.
Luna Glow Lab will make reasonable efforts to communicate material shipping delays and fulfill orders within the applicable shipping timeframe.
5. Order Tracking
When tracking services are available, customers will receive shipment tracking information through the email address provided during checkout.
Tracking updates may take additional time to appear after the carrier receives the package.
Customers can use the tracking number provided to monitor the progress of their shipment through the relevant carrier's tracking service.
If tracking information remains unavailable or appears incorrect, please contact our support team for assistance.
6. Shipping Delays and Unavailable Products
Although we strive to fulfill orders efficiently, occasional delays may occur due to inventory shortages, carrier disruptions, high order volumes, or circumstances beyond our reasonable control.
If we determine that an order cannot be shipped within the promised timeframe, or within the timeframe otherwise required by applicable law, we will provide the required notification and offer the customer the opportunity to consent to a revised shipping timeframe or cancel the affected order for a prompt refund.
If a revised shipping date cannot reasonably be determined, we will explain the situation and handle cancellation, customer consent, and refunds in accordance with applicable consumer protection requirements.
We will not treat a general shipping delay notice as automatic authorization for an indefinite delay.
7. Incorrect or Incomplete Shipping Addresses
Customers must verify their shipping information before submitting an order.
Incorrect or incomplete information, including missing apartment numbers, inaccurate ZIP codes, or invalid street addresses, may cause delivery delays or unsuccessful delivery attempts.
If an address correction is needed, customers should contact Luna Glow Lab as soon as possible.
We will make reasonable efforts to accommodate address changes before shipment. However, modifications may not be possible after the order has been transferred to the shipping carrier.
If a package is returned due to an incorrect or incomplete address, our support team will review the available reshipping or refund options based on the circumstances and applicable law.
8. Lost, Missing, or Damaged Shipments
We take shipping-related concerns seriously and encourage customers to report delivery problems promptly.
Lost or Missing Packages
If tracking information indicates that a package has been delivered but it cannot be located, customers should:
Verify the delivery address provided at checkout.
Check the delivery location and surrounding areas.
Contact the shipping carrier for available delivery details.
Reach out to Luna Glow Lab if the package remains missing.
We will review the situation and assist with reasonable carrier inquiries. Appropriate remedies will be determined based on the investigation, the circumstances of the shipment, and applicable consumer protection laws.
Damaged Packages
If an order arrives damaged, customers should contact our support team and provide the order number, a description of the damage, and photographs where reasonably available.
We will review the issue and determine an appropriate resolution, which may include replacement, refund, or another remedy as required by applicable law.
9. Undeliverable and Returned Shipments
Packages may be returned to the sender when delivery cannot be completed because of an invalid address, unsuccessful delivery attempts, or other carrier-related circumstances.
If a shipment is returned to Luna Glow Lab, customers may contact us to discuss available options.
Reshipping arrangements and any associated charges will be communicated before additional payment is requested.
Where an unsuccessful delivery results from an error attributable to Luna Glow Lab or its fulfillment partners, we will provide an appropriate remedy without imposing an improper additional shipping charge on the customer.
10. Order Changes and Cancellations
Customers who need to modify or cancel an order should contact our support team promptly.
We will attempt to accommodate requests submitted before an order has entered the final stages of fulfillment.
Once an order has shipped, changes or cancellations may no longer be possible through the original fulfillment process.
Customers may still be eligible for returns or refunds under our Return & Refund Policy and applicable law.
Nothing in this section limits any statutory cancellation or refund rights.
11. Shipping Charges and Refunds
Shipping charges are disclosed during checkout and included in the total amount presented before payment confirmation.
When a refund is approved, the treatment of shipping fees will depend on the reason for the refund, the applicable Return & Refund Policy, and relevant legal requirements.
If an order is canceled because Luna Glow Lab cannot fulfill its shipping obligations, any required refund will include the amounts paid for the unshipped merchandise and associated shipping charges, as applicable.
We will not withhold shipping fees when doing so would conflict with applicable law.
12. Customer Support
For questions regarding shipping methods, delivery status, tracking information, or shipping-related concerns, please contact Luna Glow Lab using the following details:
Store Name: Luna Glow Lab
Business Address: 14204 Stone Bluff Ln, Rosharon, TX 77583, United States
Email: support@lunablushlab.com
Phone: +1 (713) 855-3768
Please include your order number and a brief description of your inquiry when contacting our support team.
13. Changes to This Shipping Policy
Luna Glow Lab reserves the right to update this Shipping Policy to reflect changes in business operations, carrier services, shipping procedures, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
Changes will not retroactively reduce customers' rights or alter shipping commitments for existing orders without appropriate notice, consent where required, or another lawful basis.
We encourage customers to review this policy periodically for the latest shipping information.
Thank you for shopping with Luna Glow Lab.
We appreciate your trust and look forward to providing a dependable and enjoyable shopping experience.